FAQ’s

Please order your roses through our website at www.annayorkflowers.com.ph. We offer same day delivery for orders completed before 11am in Metro Manila. You can contact us at 09228135805  or our help line 09957403107  for any customer concerns.

We will deliver your roses within the day via courier. We can not guarantee delivery time due to Manila’s unpredictable traffic. Please advise us if the delivery address is an office. We would appreciate it if you could add pertinent landmarks on the delivery instructions.

We offer same day delivery service for completed orders before 11am in Metro Manila .

We offer 3 days advance delivery for orders to Pampanga, Olongapo, Bulacan, Cavite, Laguna and other part of Rizal provinces. We request a delivery charge of P 2000-3000 for out of town deliveries. For other areas, please contact us. We will do our best to fulfill your rose desires!

Our delivery person may leave them with the guard or househelper. If the person at home doesn’t want to receive the roses, we have to consider them as delivered.

Please be careful in supplying the address. We will do our best to contact recipient. However, if you provide us with the wrong address and we deliver per your instructions, then we accept no responsibility for the mistake.

If we are unable to deliver to a wrong address, we can redeliver at 50% of the original cost additional cost and P500 delivery fee.

For any changes, please call 09228135805 customer service.

Orders that have been fulfilled, in transit or ordered from Ecuador already can not be cancelled. Please call us at 09228135805 for any concerns.

Yes we are glad to customize your roses! We can combine colors according to your request. We can even make you a flower wall. Please reach out to us at 09228135805 customer service and we will do our best for you.

Please treat these lovelies with tender loving care. You can enjoy them in their presentation box or choose to display them in a vase. Please change their water daily.

Keep roses away from direct sunlight, heat and airflow. Keeping the roses in a cool, airconditioned room will extend their vase life. Flowers arrive with a detailed care card to help you enjoy your roses longer.

We accept payment through our website. For credit cards, please use Paypal. Please use Dragonpay for online banking and and physical payments at banks and non banks (currently there are more than 2000 payment centers including SM branches, Robinsons, Cebuana Lhuillier and even abroad).   We also accept Metrobank and BPI  bank deposits.

We warmly welcome overseas customers who would like to gift luxury roses to their loved ones in the Philippines. We offer secure payment portals and a seamless online experience accessible to those overseas. Also, our QUALITY GUARANTEE will set your mind at ease that your loved ones will enjoy their rose experience.

Yes you can! We do custom work and are happy to coordinate with you whether you want to propose with 1 rose or with 10, 000! We have built flower walls and have filled ballrooms with roses. Please do reach out to us and we will make all your rose fantasies come true…..

We are happy to work with businesses who may wish to honor their VIP clients, special guests, brand ambassadors, collaborations, or celebrity endorsers with luxury roses. These are a guaranteed showstopper at any event!

We are happy to incorporate your logo and messages into our boxes and do provide bulk discounts. Social media collaborations are also welcome. Please reach out to us.